Support

We answer every email.

Stuck on something? Found a bug? Want a feature? Email support@raka.app and a human (Donald) replies — usually within a day.

Common questions

How do I cancel my subscription?

Raka subscriptions are billed by Apple or Google, not us. Cancel from:

• iPhone / iPad: Settings → tap your name → Subscriptions → Raka → Cancel
• Android: Play Store app → profile picture → Payments & subscriptions → Subscriptions → Raka → Cancel

(Raka is free at launch — subscriptions return in a future version.)

How do I delete my account and data?

In the app: Settings → Delete account permanently. Or see the full data deletion page.

Raka said something I didn't like / is wrong

Raka is an AI. She generates responses; she doesn't know the future and isn't a therapist, doctor, or lawyer. Treat readings as a mirror, not a forecast. If something felt off, email us — feedback shapes how she's tuned.

Voice transcription isn't working

Make sure microphone permission is granted: iOS Settings → Raka → Microphone. On Android: Settings → Apps → Raka → Permissions → Microphone.

I lost my chat history after reinstalling

Chat history, journal entries, and tarot pulls are stored on-device. They are not backed up to our servers (that's by design — your data stays with you). Reinstalling clears everything. We're working on opt-in cloud backup for a future release.

How do I report a crisis or emergency?

Raka is not a crisis service. If you or someone else is in danger:

• US: 988 (Suicide & Crisis Lifeline) or text HOME to 741741
• UK: Samaritans 116 123
• Australia: Lifeline 13 11 14
• Elsewhere: your local emergency number

Get in touch

Email: support@raka.app

We answer everything. No bots, no ticket numbers.